The sunny and the dark side of AI

MENTION ARTIFICIAL INTELLIGENCE, and most people will think of robots. But a more fitting image may be that of Janus, the Roman god of beginnings, transitions and endings, who has two faces looking in opposite directions. On one side are the positive changes that AI will bring, enabling people to achieve more, far more quickly, by using technology to enhance their existing skills. Recruiters will be able to pinpoint the best candidates more easily, and customer-service staff will be able to handle queries faster. Jobs that never existed before could be created.