BPOs must innovate to tackle artificial intelligence threat - The Manila Times Online

ARTIFICIAL intelligence (AI) could wipe out thousands of jobs in the country's fast-growing business process outsourcing (BPO) sector, but the industry can address this threat through innovation and training, Trade Secretary Ramon Lopez said on Wednesday. "One solution to this technology's threat is to modify and remodel the existing jobs' nature. Another way is the organization of groups necessary in the infusion of science and technology to other fields or areas for the realization of establishing a comprehensive network," Lopez said. The most important aspect, he said, is to conduct training and related activities. "In simpler terms, we will endeavor to make this new technology work for them," Lopez said.