USPTO business units begin picking their automations - FedScoop

Business units have started identifying processes they want to automate within the U.S. Patent and Trademark Office, now that its CIO is managing the infrastructure and licensing. The Robotic Process Automation Governance Team within the Office of the CIO handles configuration management and cybersecurity vetting to standardize the credentialing of bots, while business analysts pick the automations. Analysts need only fill out an RPA intake form, the first step of the governance process, which asks nine questions before calculating the necessary bot's complexity and expected time savings. "We've reached a point with our maturity where we're really encouraging different business units to come to the table with their own ideas for automation," said Jacob Feldman, program analyst at USPTO, during an ACT-IAC event Wednesday. "This is implementing a federated model of development."