Oracle Live 2020 - the ongoing transition to a more customer-centric organization

There was plenty of product and technology news from across the application portfolio to coincide with yesterday's Oracle Live virtual event. Oracle has not only been moving its core applications to the cloud these past few years. The enterprise software vendor has also been transitioning its business operations to support the kind of continuous engagement with customers that is characteristic of the SaaS and cloud model. One big example of that shift has been the recent move to combine support, service and product development for applications into a single organization reporting to Steve Miranda, EVP of Oracle Applications Product Development. The aim is to have a single customer success manager responsible for each customer, while still drawing on expert resources across the product set that's applicable for that customer.