UiPath is considering launching its own conversational AI platform

Robotic process automation (RPA) company UiPath may debut its own platform for creating AI agents or bots both for customer-facing services and to carry out backend processes, chief product officer Param Kahlon told VentureBeat in a recent interview in San Francisco. UiPath, a company that raised $225 million last fall at a valuation of $3 billion, added Microsoft Bot Framework functionality as well as an integration with Google's Enterprise Dialogflow last summer. Microsoft Bot Framework and Dialogflow bots are available alongside hundreds of industry-specific automated workflows and machine learning integrations in the UiPath Marketplace. UiPath is currently evaluating customer feedback and its own assessments about bots currently available on its platform before making a choice. "Initially our point of view was that we don't want to go create our own sort of conversational experience, because there's enough that exist out there. Some of our customers have said that, 'Hey we don't have our own and we want to get an end-to-end solution from you,' so we may decide to build some things that can own the end-to-end experience as well," Kahlon said.