This government bank to use made-in-India AI tool to help users - Times of India

NEW DELHI: Andhra Bank has partnered with Floatbot to offer an Artificial Intelligence-powered virtual assistant for online banking users. The AI chatbot named "ABHi" --made by Floatbot-- is integrated with Core Banking Servers (CBS) of Andhra Bank and will automate customer support for 5 crore Andhra Bank account holders. Floatbot will also develop a chatbot for over 20,000 internal employees of Andhra Bank to automate on-boarding and training. Floatbot is incubated at NASSCOM Center of Excellence DS-AI, an initiative of the Department of IT, BT and S&T, Government of Karnataka. "Floatbot has launched the chatbot for Andhra Bank after going through end to end security audit and a rigorous user acceptance testing (UAT). More than 50,000 queries were tested before the final sign-off," the company claimed in a statement.