How Chatbots Instantly Adds Value To The Buying Experience Of Today's Consumers?

Globally the popularity of chatbot has reached all time high and the estimated market value of chatbots crossed $190 million in 2016 and it is supposed to grow at faster pace in the coming years. So, Chatbots are not only here to stay but to become an era defining aspect of modern web development and digital experience. A recent study conducted by Aspect Software Research is an eye opener in this respect. According to this study 44% of customers across niches openly expressed their preference for a chatbot over human customer service professionals. According to predictions of Gartner, by the time we reach 2020, more than 80% of customer services and direct customer engagement will happen through chatbots.