Salesforce: Why AI might just save the world

Along with being the e-commerce backbone for thousands of companies around the world, Salesforce is also one of the world's largest investors in AI research, pouring billions into breakthroughs that aim to benefit customers. The company's recent Dreamforce 2019 event, which attracted around 170,000 visitors to descend upon San Francisco, saw Salesforce show off upgrades and new features for many of its most popular offerings, but under the surface, the company is hard at work on something potentially much more exciting. Whether that's helping wildlife conservation, improving customer service through super-smart bots, or just stopping the human race from wiping itself out, Salesforce AI looks set to become a huge presence in the supper-smart conencted world of tomorrow. Salesforce found that three years ago, only 1 in 3 businesses were using AI, a number which now up to nearly half. "The message is, if you're not using AI, it's time to get started," Marco Casalaina, VP Products of Salesforce Einstein, said in his keynote at the show.