Xiao-i empowers Contact Centers with Cognitive Intelligence

HONG KONG, Sep 20, 2019 - (ACN Newswire) - Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i), a leading developer of AI technologies and applications, was asked to represent the AI industry at the annual Contact Center APAC conference on September 9-10 in Jakarta. The conference was attended by some 300 contact center representatives who gathered to discuss issues related to building next generation contact centers in the digital age. Xiao-i was pleased to represent the AI industry at the annual Contact Center APAC conference on Sept 9-10 in Jakarta. "Cognitive intelligence is helping to transform traditional customer service centers, from cost centers to knowledge management and data operation centers, while creating multiple layers of value for the enterprise as well," said Yiya Xu, Senior Vice President of Xiao-i. Cognitive AI technology enables companies to explore and apply data to business advantage.