Overcoming Bias In A World Of Bad Information

When searching for talent, sometimes the best person for the job is a machine. Robots make sense for repetitive and dangerous tasks, but they also work well as a check against bias. Artificial intelligence already outperforms judges in choices about setting bail because humans on the bench tend to overthink the defendants' demeanor, a poor predictor of flight risk. Likewise, hiring algorithms do better than recruiters at screening resumes because humans in HR show too much favoritism for traditional applicants. Unfortunately, smart technology also has blind spots.