Reflections on AI, Humanity and Systems Thinking – MattTibble.com

Artificial Intelligence (AI) can provide value to businesses in part from the customer experience it can enhance. Whether it is using big data, behaviour insights data or augmented intelligence, AI can help uncover and/or provide opportunities for an enhanced customer experience. What this means for governments and the AI value proposition is that governments must consider the impact and influence of its service on the citizen experience, and how AI improve this. It may be in customer service, information provision, processing requests for approvals, identifying opportunities for development, mapping trends that to consider when developing policy, or in considering jurisdictions from around the world that have faced similar citizen experience challenges. When we think about governments and what they provide society, we realise much of what government does is buried deep into the lives of its citizens.