States Move Towards Embracing Artificial Intelligence Technology

State government interest in artificial intelligence technology is on the rise, according to experts and a state official who spoke at an event here this week. Nelson Moe, Virginia's chief information officer, said he and his team see opportunities for incorporating predictive analytics into government agency workflows, and that AI technology could help with things like detecting waste, fraud and abuse, and supporting decisions in areas ranging from finance to traffic management. "We want to take it up the value chain, across the board," Moe said during a conference the National Association of State Chief Information Officers held here this week. He noted that Virginia recently fast-tracked the implementation of robotic process automation, or RPA, to help with processing unemployment claims. Moe said the technology cut the time needed to review certain unemployment information from hours to minutes.