How are banks embracing AI? News CA Today

It was identified by PwC as one of the key developments businesses need to plan for and has found its way into the innovative strategies of KPMG and Deloitte. Banks are increasingly getting in on the game with technologies such as customer-facing chatbots, robotic process automation and predictive data analysis becoming commonplace. Eleanor O'Neill takes a look at some of the ways AI is being adopted by the banking sector. Banks are increasingly using big data to analyse and predict consumer behaviour. Consultancy firm McKinsey cited the case of a bank that used local telecommunications data to improve their underwriting.