Governing automation: How to ensure humans and 'bots' can co-exist

For many organisations and their workers, technology automation is an opportunity and a threat. On one hand, using robotic process automation and other tools creates efficiencies by automating manual and repetitive tasks. On the other, it has the potential to make jobs redundant. Tech execs gathered at roundtable events in Sydney and Melbourne recently to discuss the impact automation technologies are having on their organisations. A key issue raised during the discussion was the challenge of ensuring governance policies and procedures are followed as'bots' replace tasks carried out by humans across the business.