Gartner's Top 10 Strategic Technology Trends For 2020: The Good, The Obvious, The Renamed & the Missing

Gartner released its 2020 technology trends last month with great – and appropriate – fanfare. Before I comment, we should all note just how volatile the technology world has become. So let me say at the outset that I appreciate Gartner's galvanizing a ton of trends into coherence. The robotic process automation (RPA) revolution is already in full swing. It's hard to find a company not looking at processes it can automate, and it's harder to find a company not keenly aware of technological leverage in the RPA mission.