Chatbots and Hotel Direct Bookings - AI for hotels - Quicktext

And why do you need them to sustain your hotel direct booking strategy? Chatbots and hotel direct bookings have been much discussed in the past few months. This article defines briefly, the key aspects of hotel e-commerce chatbots (customer service and room reservation chatbots). Then, it shows you exactly where most hotels' direct sales strategy is flawed, and how artificial intelligence can help improve it. Chats are conversational interfaces (text or voice) where customers can ask their questions and usually expect a quick answer.