IRS procurement shop sees RPA as key to handle growing year-end workload with shrinking workforce

Best listening experience is on Chrome, Firefox or Safari. Less repetitive work for the federal workforce sounds like an easy sell, but agencies still have a long road ahead of them when it comes to getting robotic process automation off the ground. Agencies took a major step forward on Tuesday, however, when the governmentwide RPA Community of Practice held its first industry day to gather feedback from vendors and government partners. Agencies who have already taken the plunge on RPA have seen positive results. The IRS, for example, expects to save more than 18,000 work hours through pilots launched in its procurement office, and faced with a growing workload at the end of each fiscal year, the IRS is looking at RPA tools to help with the heavy lifting.