Will Artificial Intelligence be the Death of User Experience Design?

Ever since humans invented technology, those new developments came along with fears about the unknown consequences of their impact. Consistently, one of those fears has been whether technology would replace humans in certain places. A great example was last month's Legal Service Jam, where I was lucky to mentor a group of legal workers in the adoption of service design tools to re-invent their profession. I couldn't help but notice a certain level of anxiety around the topic of professional uncertainty in the face of technological advancement. Many of us were there that day to think about how technology could disrupt a stereotypically old-fashioned industry, but many raised concerns: Are we not working towards replacing ourselves? Naturally, change is inevitable and those who realize this and adapt to it early enough, will reap the rewards.