Could AI Chatbots Be the Future of Business-to-Customer Communications?

Artificial intelligence is one of the most talked-about technologies of the 21st century. Helping to automate and simplify time-intensive or complicated tasks that have traditionally been taken care of by workers, it's often considered to still be in its infancy. What the average layman doesn't realise, however, is how widespread this type of technology already is. While many envisage it as futuristic and expensive, it's actually used by a huge number of businesses across an array of industries. These include not only multibillion-dollar enterprises like Amazon and Google, but a number of smaller concerns too, from fitness apps through to marketing agencies and retail outlets. One of the ways these companies are utilizing AI is through the medium of chatbots.