Jio Unveils Video Bot Assistant: Here Are The Features To Look Out For

Reliance Jio unveiled its first patent-filed innovation- an artificial intelligence (AI)-based video call assistant at the India Mobile Congress (IMC) 2019 on Monday. The feature can be accessed via a simple 4G phone call, without the need for installing any other application on the device. The company claims that the Jio video call assistant has the potential to revolutionise customer support and customer communication use cases. With this AI-based technology, telecom customers problems like endless call-hold music or seemingly never-ending Interactive voice response (IVR) wait-times may become things of the past. President of Reliance Jio Infocomm Ltd, Mathew Oommen said, "Jio is committed to bringing innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and video call assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India."