Chatbots vs. Humans: Which is better for Customer Service? - Digital Journal

Customer service holds a prime spot in a no-see, essential online world. You decided to eat out after a hard day at work. As soon as you enter the restaurant, you find the menu hard to interpret, and the support team has no knowledge. When you finally manage the order, you see the service is slow, and there is no one to help you. You vow never to revisit the restaurant.