AI-Powered Automation Can Be Both a Part of the Problem and Part of the Solution

Much as a character in the 1960s movie The Graduate said "the future is plastics," government today has identified digital technology as key to its ability to operate both now and in the future. Government's growing focus on technologies like artificial intelligence, machine learning and automated processes is well-documented. While many of these goals are aspirational, some advances already demonstrate the way forward for agency operations. Take, for example, robotic process automation. Using RPA to automate routine, repetitive and often tedious tasks is increasingly common, and NASA and the General Services Administration are two front-runners in this RPA adoption.