Self service kiosks paving way for AI-powered next-gen digital customer experience

With industries taking the digital route, only automating the processes for customers to avail services is something that should be left in the past. Helping customers make use of those automated services and still binding the benefits of the digital world to real world offerings is something that needs to be considered by businesses today. For example, a digital assistant to guide people on digital platforms is essential to allow customers the flexibility and convenience to experience a certain activity according to their preference and also get assistance when needed to get things done quickly and accurately. Addressing the elephant in the room, the way in which a service is provided has become crucial. With waves of technology hitting industry shores, digital customer experiences have found place in everyone's life.