Ethical Artificial Intelligence for Digital Health Organizations

Chatbots are one of the most widely adopted iterations of artificial intelligence (AI), as is the idea of creating a chatbot for therapeutic dialog [1-2]. But, when combined with today's ever-advancing natural language processing (NLP) and other modes of AI that make more sensitive communication with human users possible, emotionally supportive chatbots are anything but retrograde. X2 is a company that creates customized chatbots (AI coaches) for an array of use-cases, most of which focus on exploring and uplifting emotional well-being. This technology is highly scalable, easy to use, available on demand, and swiftly adaptable across languages, cultures, and other important contexts. This means that a supportive AI coach can complement conventional mental health care and even reach users in times and places where other modes of care cannot.