Orange Business Services leverages AI for IT

Orange Business Services announced Tuesday the launch of Service Manage-Watch. The new solution, aimed at enterprise IT departments, monitors network services and applications and uses artificial intelligence (AI) for predictive analysis to monitor potential problems. Service Manage-Watch (or Watch for short) was developed to answer enterprise needs to monitor interconnected IT services, said the company. "Monitoring and measuring, however, are increasingly complex as IT estates expand, potentially resulting in lack of global visibility to identify root causes of issues or recurring glitches, inability to anticipate incidents, and poor alert management. Traditional monitoring tools take a siloed approach based on one tool per service, proving inadequate for today's distributed infrastructure," said Orange Business Services.