IBM research lead: Artificial intelligence must be clear, trustworthy to succeed

IBM has seen the greatest adoption of artificial intelligence systems across industries in customer service applications. Clear, transparent and explainable outcomes are needed for AI systems to succeed widely. The financial services, retail, manufacturing, energy and utilities sectors are leading the business adoption of AI. Ruchir Puri, chief scientist at IBM Research, recently spoke to S&P Global Market Intelligence about developing trusted AI systems and how IBM is educating companies about ethical uses of the technology. Until February, Puri served as CTO and chief architect of supercomputer IBM Watson.