Demystifying digital patient financial engagement: 4 ways AI can help - MedCity News

Healthcare's digital front door pushed wide open during the pandemic, offering access with the touch of a smartphone or digital device. But some rooms inside a healthcare organization's "digital home" are only partially accessible--and typically, payment is one of them. When designed effectively, digital payment and financial communications can have a substantial impact on a hospital or health system's bottom line. A U.S. Bank survey found 44% of consumers will pay more quickly when notified about their patient account balance via email, text or automated phone notification. One in four would use a mobile wallet to pay their bill if they had the option, and about 1 in 3 wished their provider offered payment options via a money transfer service like Zelle or Venmo.