Emerging Technologies Like Advanced Analytics, Machine Learning and Internet of Things Help Revolutionize Public Sector Agencies, Accenture Report Finds

Emerging Technologies Like Advanced Analytics, Machine Learning and Internet of Things Help Revolutionize Public Sector Agencies, Accenture Report Finds Survey results show meeting customer expectations is one of the lowest ranked priorities ARLINGTON, Va.; Nov. 15, 2016 – Advanced analytics and other emerging technologies are revolutionizing the way governments and public service agencies are trying to address citizen demands, helping to overcome persistent challenges such as regulatory compliance, outdated legacy IT infrastructures and organizational cultures, according to a new research report from Accenture. The report, Emerging Technologies in Public Service, examines the adoption of emerging technologies across agencies with the most direct interaction with citizens or the greatest responsibility for citizen-facing services: health and social services, policing/justice, revenue, border services, pension / social security and administration. As part of the report, Accenture surveyed nearly 800 public service technology professionals across nine countries to identify emerging technologies being implemented or piloted. These technologies include advanced analytics/ predictive modeling, the Internet of Things, intelligent process automation, video analytics, biometrics/ identity analytics, machine learning, and natural language processing/ generation. The survey found that while more than two-thirds (70 percent) of public sector agencies are evaluating the potential of emerging technologies, only a small percentage (25 percent) is moving beyond the pilot phase to full implementation.