The Amazing Ways Verizon Uses AI And Machine Learning To Improve Performance

Verizon's FIOS fiber optic broadband keeps millions of US homes online. However, monitoring stability and reacting to faults and outages which affect customer experience takes huge amounts of resources. Until recently, Verizon primarily relied on customer feedback to understand when the speed and quality of its service was falling short of expectations. In recent years, however, following a large investment in analytics and AI-driven technology such as machine learning – in part subsumed through the company's 2017 acquisition of Yahoo! and it's research units – a different approach is bringing impressive results. Now it's predictive analytics algorithms monitor 3GB of data every second streaming from millions of network interfaces – from customers' routers to an array of sensors gathering temperature and weather data, and software which "listens in" on operational data, such as billing records.