How AI can improve services revenue and customer success

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. The revenue and margin leaks that services businesses never see coming tend to hit their financials the hardest. When there are gaps in customer success coverage combined with little visibility and control of services revenue, leaks can grow. Turbulent economic conditions make the leaks grow faster, giving customers a reason to question if they're getting the value they expect. Sure signs a customer success organization is experiencing revenue leaks include not knowing the costs of upsells, cross-sells, not having a financially based view of every customer engagement, growing churn rates and more.