Metamorphosis of Chatbots using Natural Language Processing

NLP enabled bots are trained with comprehensive data, thus generating a precise solution to the customer's queries. With the advent of Chatbots, the process of solving customer's query has transformed. It has become amongst the highly valued entity in the industry. Every sector is seeking to enhance operations and reduce human dependency through Chatbots. The global chatbot market size is forecasted to grow from US$2.6 billion in 2019 to US$ 9.4 billion by 2024, at a CAGR of 29.7% during the forecast period. Trained using machine learning models, chatbots are fed static information to ease out customer experience.