Job inequality and artificial intelligence in the enterprise

Much has been made of A.I.'s potential to destroy jobs by automating away routine and bureaucratic tasks. But when I think about what makes a job fulfilling, regardless of industry, a few things come to mind: consequential decisions, meaningful personal interactions and challenging problems to solve. It's not fun to do nothing or nothing important. So while we worry about A.I. reducing the job supply, it's also true that those that remain will be better. A.I. is a powerful engine of job inequality. The best example of this I've seen is at a major medical benefits management company here in the U.S. The company sits between payers and providers, determining whether procedures are medically justified and covered by a given insurance policy.