Getting 4 Billion New Internet Users Online: Deploying Conversational AI at the BoP

Do you remember JARVIS, the computerized personal assistant who helps Tony Stark manage his complex super hero affairs in the Iron Man movies? With the rise of conversational Artificial Intelligence (AI) like Google Home or Amazon Echo, or the smartphone-based Viv, Siri, Cortana, etc., similar JARVIS-like services may be available in the not-so-distant future. Yet to date, the impact of conversational technology – and popular discussion about its use – often remain limited to modern conveniences like ordering household supplies or receiving restaurant recommendations, reminders and hands-free directions. While it's helpful for everyday tasks, the technology that underlies these services can be put to more ambitious uses. Indeed, it can amplify existing impacts and overcome significant technical barriers to unlocking commercial, educational and connectivity services for the next four billion emerging mobile users in developing markets – people who will soon access the internet for the first time.