10 Customer Experience Implementations Of Artificial Intelligence

UK-based Dixons Carphone - a multinational electrical and telecommunications retailer and services company - uses artificial intelligence in the form of a bot named Cami to connect online and in-store shopping experiences. Cami is a product expert who can recommend items, give advice, and anticipate customer's needs and future purchases. If someone buys a new mobile device, Cami can automatically recommend cases or insurance. Cami can also easily check inventory, so in-store associates can stay with the customers. Employees can spend more time interacting with customers in the front of the store instead of sorting through inventory in the back of the store.