Why AI will never replace EI in business

It's the transformational technology that will rest at the heart of virtually every company's daily operations in the future. Artificial Intelligence – commonly referred to as AI – is changing the way that markets and workforces function across every sector. It's based on the premise that automated systems can learn from data, identify patterns and make decisions with minimal human intervention. And – for one Manchester entrepreneur – this is where the problems with AI potentially arise. Reuben Singh, founder of Salford-headquartered alldayPA, remains convinced that companies overlook the importance of "human contact" – and specifically the emotional intelligence (EI) they bring to this dynamic – at their peril.