How AI Can Supercharge Customer Service - ITChronicles

As such, it should be no surprise that many forward-thinking companies are already experimenting with artificial intelligence (AI) technology to improve their processes and service their customers better. Primarily, AI is currently being deployed in customer service as a means to either augment, or in some cases replace human agents. The primary goals of these initiatives are to improve the customer experience, and reduce costs associated with human service agents. While it is of course true that AI and automation technologies are not yet sophisticated enough to perform all of the tasks currently undertaken by human representatives, many routine consumer requests are simple enough for AI to handle without human input. Perhaps more importantly, AI can deliver a level of responsiveness to an influx of customer requests that isn't humanly possible – or at least isn't possible without spending a fortune on staffing.