Consumers Warm To Artificial Intelligence; 73% Say They Have Interacted With It

Artificial intelligence has arrived, and most consumers have crossed paths with it. This could be using chatbots for customer service, using facial recognition for identification or having voice conversations with a digital assistant through a smart speaker or smartphone. A new global study found that nearly three-quarters (73%) of consumers are aware of having had interactions enabled by artificial intelligence. The study comprised a survey of 10,000 consumers in 10 countries conducted by Capgemini. Although the majority (69%) of consumers were satisfied with their AI-enabled interactions, most (55%) would prefer that interactions occur with a mix of AI and humans.