Telecommunications Industry is Evolving with Artificial Intelligence

The telecom industry is no longer limited to providing primary phone and internet service. It is at the epicentre of technological growth, led by mobile and broadcast services in the internet of things (IoT) era. This growth is expected to continue, with Technavio estimating that the global telecom IoT market will post an impressive CAGR of over 42% by 2020. The driver of this growth is artificial intelligence (AI). AI has helped the telecom sector redefine customer experience, bringing new opportunities but also complicating business models.