15 UK AI Startups to Watch: The Hottest Machine Learning Startups in the UK

London-based startup Digital Genius is targeting the contact centre with its deep learning technology. The Digital Genius neural network helps agents respond to common customer service queries quicker by first automatically sorting and labelling the metadata and then generating three potential responses, each with a level of certainty attached. Organisations can then set a threshold for automation, so responses the system views as 90 percent accurate could be automatically sent out - like a chatbot - and anything below is sent to the agent to review, for example. The startup claims it can reduce the average handling time for cases by 20 percent. This is especially important as organisations receive queries from more and more digital channels, including social media.