Artificial Intelligence Will Bring Mass Personalization

The robots are coming for our jobs! At least, that's what many people fear. They worry that artificial intelligence -- the technology that enables machines to learn and evolve by rewriting their own computer code -- will one day displace human workers. When ATMs were first introduced, people assumed it meant the end of bank tellers. As the number of ATMs rose from zero to 400,000 between the 1970s and 2010, the number of people employed as tellers increased, as efficiencies due to automation led to the opening of more and more bank branches offering personalized service closer to customers. There's no reason to think this trend will change with AI.