Enfield Council brings in AI for local government services

Enfield Council in north London is trialling a virtual assistant called Amelia to improve the online digital service experience for users and also to reduce the workload of staff within the organisation. The council's head of digital delivery, Tim Kidd, believes this kind of AI-led approach will, in time, be rolled out for services in local government across the country. Speaking with Computerworld UK, Kidd says he "absolutely" expects AI to take off in the public sector and local government. "How quickly is a separate matter, but absolutely in the long run these sorts of technologies will become mainstream in our services," he asserts. The council worked closely with Amelia's engineers at IPSoft so that the organisation can feed information about its processes directly into the AI.