8 FAQs About Artificial Intelligence and Customer Service

I spoke with Michael Johnston, Lead Inventive Scientist at Interactions, about frequently asked questions about AI and Machine Learning as they apply to customer care. How do you define Artificial Intelligence and Machine Learning? Artificial Intelligence refers to the capability of a machine to imitate intelligent human behavior. Put another way, AI technologies are algorithms that attempt to mimic things that humans do. Machine Learning, on the other hand, is the science and engineering of giving computers the ability to learn without being explicitly programmed -- algorithms that learn from data.