Nearly half of large organisations will adopt artificial intelligence in the workplace by 2019 - Workplace Insight

Chatbots and voice assistants powered by artificial intelligence are starting to gain traction in the workplace of large organisations, according to a report from tech firm Spiceworks. The report, based on a survey of 500 IT professionals in organisations across North America and Europe, found that within the next 12 months, 40 percent of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25 percent of mid-size companies and 27 percent of small businesses. The findings indicate that although adoption is on the rise, some organisations are holding back due to a lack of use cases in the workplace and privacy concerns. Across all company sizes, Microsoft Cortana is the most commonly used intelligent assistant in the workplace, likely due to its native integration into Windows 10. Among organisations that have implemented intelligent assistants or chatbots on company-owned devices and services, the results show 49 percent are currently using Microsoft Cortana for work-related tasks, followed closely by Apple Siri at 47 percent.