Adoption of Bots Across the Insurance Value Chain

Today, customers expect their queries to be answered on their terms and as quickly as possible. What are the significant factors to create a superior customer experience? A PwC study states that nearly 80% of US consumers prefer the above-stated factors as the most important elements for a positive customer experience. Customers outside the US value time taken to offer more. Adoption of AI bot technology in insurance brings a "human touch" and helps insurers to "build real connections" with their customers without frustrating them.