Why you'll find humans at the heart of every successful AI project

As enterprises enthusiastically invest in artificial intelligence (AI) and intelligent automation technologies to achieve productivity gains and other business objectives, the critical role that humans play is sometimes overlooked. Here, I'll explain why putting humans at the heart of every AI project, also known as a "human-in-the-loop" approach, is critical to success. Elon Musk learned an important lesson last year when Tesla was investing in robotics and other advanced technologies to ramp up production of its Model 3 electric vehicle. After initially trying to build the most automated automobile production facility in the world, Tesla failed. In an interview, Musk willingly admitted where he had gone wrong: "Yes, excessive automation at Tesla was a mistake.