How will we cope with the AI Chatbot takeover? ZDNet

When people hear about artificial intelligence, they have one of two responses: they are terrified of a Skynet dystopia, or they are excited for the new possibilities afforded by machine learning and robotics. While 2017 will not be the year that humanoid, Westworld-esque robots work alongside us or take over all of our jobs, we will definitely be seeing an even smarter circulation of "alternative facts". We will see greater capabilities from AI in facilitating business processes such as services, software delivery and IT infrastructure changes. Google has built a hub for chatbots to fetch information from the net, Freshdesk acquired Chatimity to strengthen its customer service chatbot capabilities, and Microsoft has had another bash at its AI chatbot with Zo. In process flow scenarios, ChatOps bots will be more fluid in enabling processes using simple commands. You could write something like "I need help with ticket 6876 from network, database, and payment processing," and all necessary information would be pulled for you, from across all relevant systems.