5 Ways Chatbots Can Improve Customer Experience In Banking

Recent studies show that customer satisfaction with Swedish banks is at a 20 year low. Customers don't trust banks, in fact Sweden has recently turned to AI to help improve customer satisfaction -- and I have to admit when I read that, I had to read it twice. You're implementing more technology to improve customer satisfaction? Usually when banks want to stop frustrating customers they make it easier to opt out of self-help technology and talk to a person. Enter chatbots such as Nina, a new release from Swedbank.