ClickSoftware launch Artificial Intelligence based FSM tool

ClickSoftware, a leading provider of field service management solutions for the enterprise, today introduced Click Field Service Edge, a new cloud-based, mobile workforce management platform designed to meet the needs of the largest and most demanding field service providers. Adoption of the cloud has more than doubled over the past two years and, with that, cloud-based software solutions have become entrenched in the business world. Recognising the technological benefits for field service companies, ClickSoftware's first, cloud only, SaaS-based solution delivers field service management in an entirely new way. With patented artificial intelligence, Click Field Service Edge connects enterprise customers with automated real-time insight and intelligent decision-making tools that provide a new level of productivity and efficiency to field workforce performance. "As a company that has successfully managed billions of service engagements, and is exclusively focused on providing field service technology – since creating the market – we know what it takes to help our customers always be a step ahead of the demand, not just move in lockstep with it," explained Tom Heiser, ClickSoftware's Chief Executive Officer.