AI removes real estate intermediaries, creating positive user experience

It is amply established that whether in science or business, machines will represent the greatest collaborators for human beings. Some of the early wins that have been witnessed across sectors is almost complete disintermediation, but, will AI ever be cognitive to customer needs? A click away from your next decision: The Indian e-commerce players were some of the natural early adopters of AI in India, with not just bots taking over from humans, but also building in an experience that the customer now expects and appreciates. They were followed by brick-and-mortar retailers to gather stock keeping unit (SKU)-performance and customer preferences to personalise their product promotions. Today, it is no longer restricted to e-commerce; a lot of other sectors, especially traditionally inclined ones like real estate and even B2B (business to business) firms are seeing the value of an online experience that counsels customers into making informed decisions, while still keeping it human. Bots at play: From virtual tours of a place to understanding your carbon-footprint based on where you choose to stay, to farmers getting AI assistants to predict weather patterns and when to sow next, these bots have clearly taken over much of the mundane tasks with very little human intervention.