COVID-19 has made Americans lonelier than ever – here's how AI can help

"How does that make you feel?" In the isolation of the COVID-19 pandemic, many people are missing a sympathetic ear. Would a response like that make you feel heard, less alone, even if it were a machine writing back to you? The pandemic has contributed to chronic loneliness. Digital tools like video chat and social media help connect people who live or quarantine far apart. But when those friends or family members are not readily available, artificial intelligence can step in.